EFFECTIVE DATE: 9 May 2025
ShoppAI Privacy Policy
At Shopp.AI, LLC (“ShoppAI”, “we”, “us”), we consider the privacy and security of personal data to be of the highest importance.
We process personal data in two ways:
1. For our own business purposes, and
2. On behalf of our customers who use the ShoppAI platform and services (“the Service”) and store or upload certain information to it, in compliance with applicable data protection laws and regulations.
In cases where we process personal data on behalf of our customers, we act solely as a data processor, strictly following their instructions and only using the data as necessary to provide the Services (see more in our Data Processing Addendum).
This Privacy Policy explains how we process personal data for our own purposes in relation to the following data subjects:
🔘 Our customers, including their representatives and end users;
🔘 Visitors to our websites;
🔘 Newsletter subscribers;
🔘 Prospective customers;
🔘 Our partners, vendors, and other business contacts (and their representatives).
This Privacy Policy applies to information collected through the ShoppAI platform, on our website www.shopp.ai, or any subdomains, microsites, or pages under our control where this Privacy Policy is published (collectively, the “Site”), as well as in our mobile applications and through other channels under our administration.
If you are applying for a position at ShoppAI and want to learn more about how we handle candidate data, please refer to our Candidate Privacy Statement.
If you have any questions, requests, or suggestions about our privacy practices, or if you would like to request access to your data, request deletion, or exercise any of your rights as a data subject under applicable law, please contact us at:
📬 ShoppAI, LLC
634 SW 9th St, Hallandale Beach, FL 33009, USA.
Table of Contents
1. How We Collect Personal Data
2. What Types of Personal Data We Process
3. For Which Purposes We Use Personal Data
5. Your Data Protection Rights & Choices
6. For How Long Do We Retain Personal Data
7. International Data Transfers
11. Legal Basis for Processing Your Personal Data (Brazil, EEA, UK Visitors/Customers Only)
1. How We Collect Personal Data
The personal data we collect depends on the nature of your interaction with Shopp.AI, LLC (“ShoppAI”), and typically falls into the following categories:
a. When you use the ShoppAI Service or interact with a business using ShoppAI
When you use the ShoppAI platform (as a customer, administrator, team member, or end user), we collect and store content and data that you or others provide through the platform. This includes any information about you that is submitted directly or shared through integrations you connect to the Service (e.g., Shopify, Facebook, Instagram, WhatsApp, or other third-party platforms).
We may also collect your contact and representative information when you ask us to sign legal agreements, such as a Data Processing Addendum (DPA) or similar documents.
In some instances, we receive data from third-party platforms, such as a payment processor, notifying us whether a transaction was completed successfully.
b. When you contact us via email, chat, or messages
If you send us an email, submit a message through our support system, or interact with us through our live chat, we may retain the contents of your messages, attachments, and your contact information (such as name and email address) in order to respond to your inquiry or support request.
c. When you submit forms or participate in events
When you fill out forms on our website (e.g., demo requests, subscription sign-ups, contact forms, or event registration), we collect the information you provide, including your name, email address, job title, company name, and any custom responses you submit.
If you participate in events co-hosted by ShoppAI and our partners, we may receive relevant participant information directly from those partners, where permitted by law and applicable data-sharing agreements.
d. When you use the ShoppAI website
When you visit or interact with the ShoppAI website (e.g., www.shopp.ai), we automatically collect certain information via technologies such as cookies, web beacons, and log files. This may include your IP address, browser type, device identifiers, time spent on pages, and other behavioral data. When combined with other identifiers, this data may be classified as personal information under U.S. or Florida privacy regulations.
Please refer to our Cookie Policy for more details on how we use cookies and similar technologies.
e. When you join our online communities
If you join a ShoppAI-hosted community, such as a ShoppAI Community Group, Slack channel, or similar space, we may have access to your public profile, group interactions, and comments you post. However, we do not extract or transfer this data into our systems, and we do not collect it beyond what is publicly viewable through the group or platform itself.
If you have any questions about how we collect or use your data, or would like to exercise your rights under applicable privacy laws, you can reach us at:
📬 ShoppAI, LLC
634 SW 9th St, Hallandale Beach, FL 33009, USA.
2. What Types of Personal Data We Process
ShoppAI, LLC collects and processes the following categories of personal data in connection with your use of our Services, website, and interactions with our team:
a. Customer Account Details
To create, manage, and maintain your ShoppAI account (Workspace), and to enable your use of the Services, we collect information directly from you and from third-party integrations (such as Facebook, Instagram, WhatsApp, or Shopify). This may include:
🔘 Account ID and linked platform IDs
🔘 Name and email address
🔘 Account status and role
🔘 Connected social pages or messaging apps
🔘 Products or services in use
🔘 Location, language, gender, and similar profile details
b. Financial Information
To process payments for subscription plans or one-time purchases, we may collect or receive:
🔘 Payment status and billing records
🔘 Partial credit card details (e.g., last four digits)
🔘 Payment processor account info (Stripe, PayPal, etc.)
🔘 Billing address and transaction metadata
We do not store full credit card numbers on our servers. All payment transactions are processed securely by our third-party payment partners.
c. Contact Details and Business Information
For communication, support, and service delivery purposes, we may collect:
🔘 Full name, title, and company name
🔘 Email address and phone number
🔘 Other professional or demographic information shared during your interactions with ShoppAI
d. Requests, Messages, and Submitted Forms
When you reach out to us via email, support tickets, chatbot, social media, or complete forms on our website (e.g., for demos, support, or events), we process:
🔘 The content of your messages or inquiries
🔘 Any attachments or uploaded files
🔘 Your name, email, company, and any other information you include voluntarily
e. Usage Data, Logs, and Technical Information
When you access the ShoppAI platform or our website (https://www.shopp.ai), we automatically collect log and device data, including:
🔘 IP address, browser type, language settings
🔘 Date/time of access and pages visited
🔘 Clickstream and session duration data
🔘 Device type, OS, screen resolution, and other technical identifiers
This information helps us improve performance, troubleshoot issues, and ensure system integrity.
f. Email Performance Data
To measure the success of our newsletters and email campaigns, we may use email tracking pixels (clear gifs). This allows us to see if emails were opened and links were clicked. You can disable this by turning off images in your email client.
g. Website Cookies and Similar Technologies
We use cookies and tracking technologies on our site for functionality, analytics, and marketing purposes. For full details, please see our Cookie Policy.
h. Customer Content
While using the ShoppAI Service, you may upload or sync personal data you’ve collected from your own users, leads, customers, or messaging platform contacts (collectively, “Subscribers”). This data may include:
🔘 Names, email addresses, phone numbers
🔘 Gender, location, and profile information
🔘 Chat messages, opt-in preferences, and behavioral data
We process this content only on your behalf and strictly in accordance with our Data Processing Addendum. You are responsible for ensuring that you have a valid legal basis to collect and share this data with ShoppAI and that you have informed your Subscribers accordingly.
i. Subscriber Data
In providing our Services, we may process personal data of your Subscribers—such as:
🔘 Name, email address, phone number, gender, and location
🔘 Conversation history or metadata associated with interactions
🔘 Any other information submitted by your Subscribers or end users via messaging channels
ShoppAI does not have a direct relationship with your Subscribers. You, as the customer, are fully responsible for obtaining proper consent and complying with applicable laws regarding your Subscribers’ data.
j. Sensitive Personal Data
We ask that you do not transmit or upload any sensitive personal data through the Services, including but not limited to:
🔘 Social security numbers or government ID numbers
🔘 Health, genetic, or biometric data
🔘 Religious or political affiliations
🔘 Criminal background or union membership
🔘 Racial or ethnic origin, or data relating to sexual orientation or life
Such data is not required to use ShoppAI, and we disclaim any responsibility for its processing.
If you have questions or concerns regarding the types of personal data we process or your obligations as a data controller, please contact us at:
📬 ShoppAI, LLC
634 SW 9th St, Hallandale Beach, FL 33009, USA
3. For Which Purposes We Use Personal Data
We collect and process your personal data for the following purposes:
a. To Operate the ShoppAI Service
We use personal data to enter into and fulfill our agreement with you as a customer, to operate and maintain your account, and to manage your use of the ShoppAI platform. This includes:
🔘 Setting up and administering your account
🔘 Sending you service-related messages such as announcements, technical notices, system alerts, security notifications, and account-related communications
🔘 Handling customer support tickets and responding to inquiries or feedback
🔘 Performing billing and payment processing
b. To Provide the Service on Your Behalf
We process Customer Content solely as a data processor acting on your behalf and in accordance with your instructions. For more details, see our Data Processing Addendum.
c. To Communicate with You and Promote the Service
If you register for the ShoppAI Service, fill out a form, participate in a survey or feedback form, or contact us directly, we may use your contact information to:
🔘 Send you ShoppAI-related marketing communications, if permitted under applicable laws
🔘 Share product updates, new features, promotions, or announcements
🔘 Display targeted ads or sponsored messages across social media platforms like Facebook, Instagram, or LinkedIn
We will always include an opt-out link or instructions in any marketing communication we send.
d. To Manage Events and Community Engagement
If you sign up for a ShoppAI event, webinar, or workshop, we use the data you provide during registration to:
🔘 Send event reminders and updates
🔘 Follow up with post-event communications or requests for feedback
🔘 Share relevant information about ShoppAI’s services
You can opt out of these communications at any time via the unsubscribe link or by emailing [email protected].
e. To Comply with Legal Obligations
We may process your personal data to comply with applicable Florida, U.S. federal, or international laws and regulations, including:
🔘 Tax, accounting, and financial reporting obligations
🔘 Sanctions compliance and screening procedures
🔘 Responding to valid subpoenas or legally binding requests from government authorities or law enforcement
We carefully assess the validity of any such request before disclosing information.
f. To Negotiate and Execute Business Agreements
We collect information about our vendors, partners, and business counterparties, including their authorized representatives, in order to:
🔘 Negotiate, draft, and execute contracts
🔘 Maintain ongoing business relationships
🔘 Fulfill legal and regulatory requirements tied to our commercial activities
g. For Security, Compliance, and Fraud Prevention
We use personal data as needed to:
🔘 Enforce the ShoppAI Terms of Service
🔘 Investigate or prevent fraud, misuse, unauthorized access, or harmful or unethical conduct
🔘 Protect the security, safety, and integrity of our platform, business, and users
🔘 Detect, investigate, or respond to potential legal violations
h. For Product Improvement and Analytics (Anonymized Data)
We may use anonymized or aggregated Customer Content for internal analytics, research, or product development, provided it cannot be used to identify any individual.
If you have questions or wish to opt out of certain uses, please contact us at:
4. How We Share Personal Data
At ShoppAI, LLC, we do not sell your personal data to third parties for commercial gain or advertising purposes.
We only share your data in the circumstances described in this Privacy Policy or when we have your explicit consent.
We may disclose personal data to third parties in the following cases:
a. Service Providers
We work with third-party vendors and service providers to support the operation of our Services. These providers perform tasks on our behalf—such as:
🔘 Payment processing (e.g., Stripe, PayPal)
🔘 Email delivery and customer support tools
🔘 CRM and marketing automation platforms
🔘 Cloud hosting and infrastructure providers
These third parties are authorized to access and process personal data only to the extent necessary to provide their services to ShoppAI, and always under binding agreements requiring lawful, limited, and secure use of such data.
You can view a full and current list of our data sub-processors at:
https://shopp.ai/service-providers
For cookie-related third parties, see our Cookie Policy.
b. Professional Advisors
We may share your personal data with legal, financial, tax, insurance, or audit advisors where reasonably necessary to obtain professional services or comply with regulatory obligations.
c. Third-Party Applications and Integrations
When you connect your ShoppAI account to third-party applications or services (e.g., Facebook, Instagram, WhatsApp, Shopify, Stripe, PayPal, etc.), we share and receive data as needed to deliver the Service.This includes integrations configured by you, as well as apps developed through the ShoppAI Developer Program.
d. Business Transfers
In the course of growing our business, we may be involved in mergers, acquisitions, reorganizations, asset sales, or bankruptcy proceedings. In such cases, your personal data may be part of the transferred assets.
By using our Services, you acknowledge and agree that any successor entity to ShoppAI, LLC will be permitted to use your personal data in accordance with the terms of this Privacy Policy. We may also share aggregated or anonymized data (not personally identifiable) with potential investors, acquirers, or partners to demonstrate usage trends or platform value.
e. Compliance with Laws and Law Enforcement
We may disclose your information when required to do so by applicable U.S. federal or Florida state law, or if such disclosure is necessary to:
🔘 Respond to subpoenas, court orders, or other lawful governmental requests
🔘 Enforce our Terms of Service
🔘 Protect the rights, safety, or property of ShoppAI, its users, or the public
🔘 Prevent or investigate fraud, unauthorized access, illegal activity, or abuse of our Services
We carefully assess the legality and scope of all requests prior to sharing any data.
f. Corporate Affiliates
We may share personal data with affiliates or subsidiaries of ShoppAI, LLC where needed for internal business operations or administrative purposes. A list of such affiliates (if applicable) will be available at: https://shopp.ai/service-providers
For questions about how your data is shared, or to request more information about our vendors and integrations, please contact us:
📬 ShoppAI, LLC
634 SW 9th St, Hallandale Beach, FL 33009, USA
5. Your Data Protection Rights & Choices
If your personal data is being processed by ShoppAI, LLC in its role as a data controller, you may have the following rights, depending on the data protection laws applicable in your jurisdiction:
Right to Access and Confirmation
You may request confirmation as to whether we process your personal data and obtain a copy of that data at any time by contacting us.
Right to Rectification and Deletion
You may contact us at any time to:
🔘 Update or correct incomplete, inaccurate, or outdated information;
🔘 Delete your account or any personal data stored in our systems, subject to legal and contractual limitations.
For more details on how to delete your account, please visit the Privacy & Security section of our Support Page.
Right to Transparency in Sharing
You have the right to request:
🔘 Information about how your personal data is shared,
🔘 Which third parties or service providers have access to your data,
🔘 The purpose and legal basis for such data sharing.
Right to Refuse or Withdraw Consent
You may request information about the consequences of refusing to provide consent and, where consent has been provided, you may withdraw that consent at any time.
Please note: withdrawing consent does not affect the legality of processing performed before withdrawal or where processing is based on a lawful basis other than consent.
Rights for Users in the EEA, UK, Brazil, or Switzerland
If you reside in the European Economic Area (EEA), United Kingdom, Brazil, or Switzerland, and we process your data based on your consent or legitimate interest, you also have the right to:
🔘 Object to the processing of your personal data
🔘 Restrict processing of your data in certain circumstances
🔘 Request data portability, where technically feasible
You also have the right to obtain more information about international transfers of your data and access the contractual safeguards in place, such as Standard Contractual Clauses (SCCs).
Right to Lodge a Complaint
If you believe your privacy rights have been violated, you have the right to file a complaint with your local data protection authority.
For EEA residents, contact details for data protection authorities are available here.
For Brazil, ANPD’s contact service is available here.
How to Submit a Request
You may exercise your rights by:
🔘 Visiting the Privacy & Security section of our Support Page, or
🔘 Emailing us directly at [email protected]
We will respond to all verified requests in accordance with applicable data protection laws, including the Florida Information Protection Act (FIPA) and relevant U.S. federal privacy regulations.
Access to Data Controlled by Our Customers
ShoppAI acts as a data processor on behalf of our customers when they use our platform to store or manage personal data about their users, leads, or subscribers (“Subscribers”).
We do not have a direct relationship with these individuals. Therefore, any request to access, correct, amend, or delete such data should be directed to the customer (the data controller) directly.
If we receive such a request and are able to identify the customer, we will notify them and support them in responding to the request, as required by our Data Processing Addendum.
6. For How Long We Retain Personal Data
ShoppAI, LLC will retain and process your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or until your agreement with us is terminated, as specified in our Terms of Service, or upon your explicit request to delete your data.
We may retain your data for longer periods under the following circumstances:
🔘 To comply with legal obligations, including applicable U.S. federal and Florida state laws,
🔘 To resolve disputes or respond to legal claims,
🔘 To enforce our contractual rights,
🔘 To maintain security, prevent abuse or fraud, and protect our platform, users, and business.
If you are located in Brazil, please note that we may be required to store access logs for a minimum period of six (6) months in accordance with the Brazilian Internet Act (Law No. 12.965/2014, also known as the Marco Civil da Internet).
Once the applicable retention periods expire, we will either securely delete or anonymize your personal data, unless otherwise required by law.
For questions or to submit a deletion request, please contact:
📬 ShoppAI, LLC
7. International Data Transfers
ShoppAI, LLC implements strong safeguards for the transfer of personal data across international borders, including the use of Standard Contractual Clauses (SCCs), contractual commitments, and corporate data protection standards to ensure your data remains secure and handled in accordance with applicable data protection laws.
Your personal data may be stored or processed in any country where ShoppAI or its authorized service providers operate, including the United States.
We collect and process your personal data as described in this Privacy Policy and in accordance with the data protection laws of each relevant jurisdiction. Please be aware that the data protection standards in some countries may differ from those in your country. However, we will only transfer data to:
🔘 Countries with an adequate level of data protection as determined by relevant authorities, or
🔘 Entities that have contractually committed to implementing safeguards equivalent to those required by the applicable laws, including the General Data Protection Regulation (GDPR) or Brazil’s LGPD, where applicable.
Transfers to Non-Adequate Jurisdictions
If we transfer personal data to countries that are not deemed to provide an adequate level of protection, we will take reasonable steps to protect your data. These include, but are not limited to:
🔘 Entering into Standard Contractual Clauses (SCCs) approved by data protection authorities
🔘 Implementing specific contractual provisions
🔘 Applying appropriate organizational and technical safeguards
Participation in the Data Privacy Frameworks
ShoppAI, LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.
ShoppAI has certified to the Department of Commerce that it adheres to the applicable Data Privacy Framework Principles with respect to the processing of personal data received from the European Union, United Kingdom (and Gibraltar), and Switzerland, relying on the relevant DPF programs.
To view our official certification, visit: https://www.dataprivacyframework.gov/In compliance with these frameworks, ShoppAI commits to:
🔘 Subject all personal data received from the EU, UK, and Switzerland to the respective Principles
🔘 Be subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC)
🔘 Remain responsible for the onward transfer of personal data to third-party service providers
🔘 Resolve complaints about our handling of personal data under the frameworks, including through a designated independent dispute resolution mechanism
If you do not receive timely acknowledgment of your DPF-related complaint from us, or if your concern is not satisfactorily addressed, you may submit a complaint to our independent dispute resolution provider, ICDR-AAA DPF IRM Service, at no cost to you: https://go.adr.org/dpf_irm.html
In certain cases, you may invoke binding arbitration as a final remedy for unresolved complaints, as described in Annex I of the Data Privacy Framework.ShoppAI also commits to cooperate with:
🔘 The EU Data Protection Authorities (DPAs)
🔘 The UK Information Commissioner’s Office (ICO)
🔘 The Swiss Federal Data Protection and Information Commissioner (FDPIC)
Brazil: LGPD Compliance
ShoppAI is committed to complying with the provisions of the Lei Geral de Proteção de Dados (LGPD). For customers governed by LGPD, international data transfers will be carried out in accordance with the International Data Transfer Regulation approved by the Autoridade Nacional de Proteção de Dados (ANPD). More information is available from the ANPD here.
If you have any questions or complaints related to international transfers or how we safeguard your personal data, please contact us at:
📬 ShoppAI, LLC
8. Children’s Information
ShoppAI, LLC is committed to protecting the privacy of children and complying with applicable laws, including the Children’s Online Privacy Protection Act (COPPA) and relevant Florida statutes.
The ShoppAI platform and website are not intended for individuals under the age of 18, and we do not knowingly collect or solicit personal data from anyone under the age of 18.
We encourage parents and legal guardians to be actively involved in their children’s online activities by monitoring, guiding, and participating in their internet usage.
If you are under 18, please do not attempt to register for a ShoppAI account or send us any personal information, such as your:
🔘 Name
🔘 Address
🔘 Phone number
🔘 Email address
🔘 Or any other personally identifiable data
If we discover that we have inadvertently collected personal data from a user under 18 without verified parental consent, we will promptly delete that data from our systems.
If you are a parent or legal guardian and believe that your child under the age of 18 may have provided personal data to ShoppAI, please contact us immediately at
📬 ShoppAI, LLC
634 SW 9th St, Hallandale Beach, FL 33009, USA
🖥️ https://app.shopp.ai/support
Additionally, ShoppAI does not sell the personal data of any customer, including individuals aged between 13 and 18 years old, in accordance with COPPA and applicable data privacy laws.
9. Automated Decision-Making
If you are located in or serve customers from the European Economic Area (EEA), United Kingdom, Switzerland, or Brazil, you must not use the ShoppAI platform for any form of automated individual decision-making, including profiling, that produces legal effects on individuals or significantly affects them without first ensuring compliance with applicable laws.
This prohibition includes—but is not limited to—the following use cases:
🔘 Assessing financial information submitted by users to determine loan or credit eligibility
🔘 Screening job applications or educational candidates using predetermined criteria or automated filters
🔘 Evaluating personal data (e.g., health, lifestyle, habits) to determine insurance premiums or coverage eligibility
🔘 Analyzing user behavior or purchasing patterns to issue personalized marketing offers, price adjustments, or discounts
🔘 Using health-related data (e.g., symptoms, history) to suggest treatments, diagnoses, or medical referrals
🔘 Processing applications for government benefits (e.g., unemployment assistance, social security) based on user-submitted data
If you operate in any of these jurisdictions, or are subject to GDPR, UK GDPR, Swiss Federal Act on Data Protection (FADP), or Brazil’s LGPD, it is your responsibility to ensure that any use of ShoppAI Services complies with local data protection laws governing automated decision-making and individual rights.
ShoppAI, LLC does not assume responsibility for such usage and reserves the right to suspend or restrict access to the platform in cases where such practices are identified and deemed non-compliant.If you have questions regarding automated data processing, profiling, or compliance in your region, please contact:
📬 ShoppAI, LLC
634 SW 9th St, Hallandale Beach, FL 33009, USA
10. Security
Safeguarding Your Information
ShoppAI, LLC takes reasonable and appropriate administrative, technical, and physical safeguards to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction, in accordance with the nature of the data and the level of risk involved in its processing.
A detailed description of the security controls and safeguards we implement can be found in Annex 2 of our Data Processing Addendum.
While we make every effort to maintain a secure operating environment, including protecting our systems and the personal data stored within from unauthorized access, please be aware:
🔘 No method of data transmission or electronic storage is 100% secure,
🔘 We cannot guarantee the complete security of data transmitted over the internet or stored in our systems,
🔘 We cannot guarantee that third parties (such as hackers or cybercriminals) will not unlawfully access your data despite our best efforts.
You acknowledge and accept that no warranty or representation is made by ShoppAI regarding absolute data security.
Our third-party payment processor (e.g., Stripe or PayPal) uses industry-standard encryption and PCI-compliant measures to protect your payment information both during and after each transaction.
If you have questions or concerns about how your data is secured, you may contact us directly:
📬 ShoppAI, LLC
634 SW 9th St, Hallandale Beach, FL 33009, USA
11. Legal Basis for Processing Your Personal Data
(For Visitors and Customers in Brazil, the EEA, and the UK Only)
If you are located in Brazil, the European Economic Area (EEA), or the United Kingdom, our legal basis for collecting and using your personal data depends on the specific purpose for which it is being processed. In accordance with the General Data Protection Regulation (GDPR), UK GDPR, and Brazil’s Lei Geral de Proteção de Dados (LGPD), we rely on the following legal bases:
Contractual Necessity
We process your personal data where it is necessary to perform our contract with you in order to provide you with access to the ShoppAI platform and services.
🔘 (Art. 6(1)(b) GDPR / UK GDPR, Art. 7 LGPD)
Legitimate Interests
We also process your data based on our legitimate interests, provided those interests are not overridden by your rights and freedoms. These legitimate interests include:
🔘 Communicating with you about the ShoppAI platform
🔘 Running and promoting webinars, events, and demos
🔘 Ensuring platform security, compliance, and user safety
🔘 (Art. 6(1)(f) GDPR / UK GDPR, Art. 7 LGPD)
Consent
In some cases, such as the use of non-essential cookies and email marketing, we process your personal data based on your explicit consent.
You may withdraw your consent at any time.
🔘 (Art. 6(1)(a) GDPR / UK GDPR, Art. 7 LGPD). For more on cookies, see our Cookie Policy.
If we ask you to provide personal data to comply with a legal requirement, or to enter into a contract with you, we will inform you at the time:
🔘 Whether the data is mandatory or optional, and
🔘 What may happen if you choose not to provide it.
Where we process your data based on our legitimate business interests, we will clearly identify those interests at the time of collection.
You are not legally obligated to provide personal data to ShoppAI. However, if the data is required for us to perform our agreement with you and you choose not to provide it, we may be unable to deliver certain services or complete the contract.
If you have questions or need more information about the legal basis on which we process your data, please contact us:
📬 ShoppAI, LLC
634 SW 9th St, Hallandale Beach, FL 33009, USA
12. For California Residents
If you are a resident of California, you may have additional rights under California law, including the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA). These rights apply only to personal data collected and used by ShoppAI, LLC, in its capacity as a “business” under California law.
➤ California Civil Code §1798.83
Under this section, you may request information regarding how we disclosed your personal data to third parties for their direct marketing purposes during the previous calendar year. To make such a request, please contact us at:
🖥️ https://app.shopp.ai/support
We will respond within 30 days of receiving your request. Please note: we are only required to respond once per calendar year.
Your California Privacy Rights
California residents have the following rights under the CCPA and CPRA:
1. Right to Know
You have the right to request that we disclose the following information:
🔘 Categories of personal data we have collected about you
🔘 Categories of personal data sold, shared, or disclosed for a business purpose
🔘 Categories of sources from which we collected your data
🔘 The business or commercial purposes for collecting, selling, or sharing your data
🔘 Categories of third parties to whom the personal data was sold, shared, or disclosed
🔘 Specific pieces of personal data we have collected about you
You may submit a request to know via:
The Privacy & Security section of our Support Page
Email: [email protected]
We are not obligated to respond to more than two Requests to Know per 12-month period.
2. Right to Delete
You have the right to request that we delete any personal data we have collected about you, subject to certain exceptions under the law.
You may submit a deletion request via:
🔘 The Privacy & Security section of our Support Page
🔘 Email: [email protected]
3. Right to Use an Authorized Agent
You may designate someone to act on your behalf when submitting privacy requests. In that case:
🔘 You must provide your authorized agent with written permission, and
🔘 We may require you to verify your identity directly with us.
If your agent has power of attorney under Cal. Prob. Code §§ 4121–4130, no further verification is required.
4. Submitting and Verifying Requests
Requests may be submitted via:
🔘 🖥️ https://app.shopp.ai/support
We will:
🔘 Acknowledge receipt of your request within 10 business days
🔘 Respond fully within 45 calendar days (or notify you of a delay of up to 90 days, if needed)
To protect your privacy, we may request additional verification information. Any extra data collected during this verification process will be used solely for that purpose.
Our responses will cover the 12-month period preceding your request, and explain why we cannot comply, if applicable. We do not charge a fee to process verifiable consumer requests, unless they are repetitive, excessive, or manifestly unfounded—in which case, you’ll receive a cost estimate before we proceed.
We currently do not respond to “Do Not Track” browser signals, as there is no accepted standard. You can learn more about online tracking at: https://www.aboutads.info/choices
5. Right to Non-Discrimination
You have the right to exercise any of the above rights without discrimination. This means we will not:
🔘 Deny you goods or services
🔘 Charge different prices or impose penalties
🔘 Provide a different level of service or quality
🔘 Suggest that you may receive different pricing or services for exercising your rights
If you have any questions or would like to exercise any of your rights under the CCPA or CPRA, please contact:
📬 ShoppAI, LLC
13. Changes to Our Privacy Policy
ShoppAI, LLC may update this Privacy Policy from time to time to reflect legal, technical, operational, or business developments.
When changes are made, we will:
🔘 Take appropriate measures to notify you in advance, depending on the nature and significance of the changes, and
🔘 Where legally required under Florida law, U.S. federal law, or international data protection laws (e.g., GDPR, UK GDPR, LGPD), we will obtain your explicit consent before implementing any material changes that impact your rights or how we process your personal data.
You can always check when this Privacy Policy was last updated by referring to the “EFFECTIVE DATE” listed at the top of this page.
Once published, the revised version will:
🔘 Apply to all users of the ShoppAI website and platform—both past and present
🔘 Supersede any previous versions that contain inconsistent or outdated terms
If you have questions or concerns about updates to this Privacy Policy, feel free to contact us:
📬 ShoppAI, LLC
14. How to Contact Us
If you have any questions about this Privacy Policy, how we handle your personal data, or would like to exercise your privacy rights under applicable laws (including Florida, U.S. federal, or international data protection laws such as GDPR, CPRA, or LGPD), you can contact us at:
📬 ShoppAI, LLC
🖥️ https://app.shopp.ai/support
We’re here to help and will respond in accordance with the applicable privacy legislation that governs your rights and our obligations.
